Last Updated: May 5, 2026
Welcome to Event Cleaning Chicago. These Terms of Service (“Terms”) explain the rules for using eventcleaningchicago.com, requesting quotes, booking cleaning services, and working with our team.
By using this website, submitting a quote form, contacting us, or booking a service, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Event Cleaning Chicago
Event Cleaning Chicago provides event cleaning services for events, venues, private gatherings, corporate functions, parties, festivals, weddings, trade shows, exhibitions, and related cleaning needs in Chicago, Illinois and nearby service areas.
Our services may include pre-event cleaning, post-event cleaning, trash removal support, floor cleanup, restroom touch-up cleaning, surface cleaning, venue reset support, and other cleaning tasks agreed upon before the service begins.
Specific service details depend on the event type, venue condition, cleaning scope, team availability, access requirements, and written quote or agreement.
2. Use of This Website
You agree to use this website only for lawful purposes. You may not use this website to:
- Submit false or misleading information
- Interfere with website security or performance
- Attempt unauthorized access to our systems
- Copy, reproduce, or misuse our website content
- Send spam, harmful files, or abusive messages
- Use our website in a way that violates applicable laws
We may restrict access to the website if we believe it is being misused.
3. Quotes and Estimates
Any quote, price range, or estimate provided by Event Cleaning Chicago is based on the information available at the time of the request.
Your quote may depend on:
- Event type
- Event date and time
- Venue location
- Size of the event area
- Guest count
- Cleaning scope
- Amount of trash or debris
- Required number of cleaners
- Required cleaning hours
- Parking, loading, and access conditions
- Special instructions from the venue or organizer
A quote may change if the actual event conditions are different from the details provided during the request. This includes larger guest counts, additional rooms, excessive trash, heavy spills, blocked access, unsafe conditions, or extra cleaning tasks not included in the original scope.
4. Booking Confirmation
A service is not confirmed until Event Cleaning Chicago accepts the booking and confirms the service details.
We may require some or all of the following before confirming a booking:
- Customer name and contact details
- Event address or venue location
- Event date and cleaning time
- Cleaning scope
- Access instructions
- Parking or loading instructions
- Deposit or advance payment, if required
- Written confirmation by email, text, invoice, or agreement
Submitting a form on the website does not guarantee availability or create a confirmed booking.
5. Customer Responsibilities
To help us complete the service properly, the customer is responsible for providing accurate information and safe access to the cleaning area.
You agree to provide:
- Correct event address and venue details
- Clear access instructions
- Working entry access at the scheduled time
- Parking or loading access where possible
- Information about building rules or venue restrictions
- Access to water, electricity, and restrooms if needed
- Notice of any safety concerns, restricted areas, or special requirements
- A responsible contact person available before and during the service
If our team cannot access the venue or service area at the scheduled time, additional charges or cancellation fees may apply.
6. Service Scope
We will perform the cleaning tasks included in the confirmed quote, invoice, or written agreement.
Services may include:
- Pre-event cleaning
- Post-event cleaning
- Party cleanup
- Wedding cleanup
- Corporate event cleanup
- Festival cleanup
- Trade show and exhibition cleanup
- Venue cleaning support
- Trash bagging and cleanup support
- Surface cleaning
- Floor sweeping, mopping, or vacuuming
- Restroom cleaning or touch-up cleaning
- General event-area reset support
Any service not clearly included in the confirmed scope may require additional approval and additional charges.
7. Excluded Services
Unless specifically agreed in writing, our services do not include:
- Hazardous waste removal
- Medical waste cleanup
- Biohazard cleanup
- Mold remediation
- Pest control
- Hoarding cleanup
- Construction debris removal
- Heavy furniture moving
- Repairs or maintenance work
- Outdoor waste hauling requiring a licensed hauler
- Cleaning areas not included in the original scope
- Removal of illegal, dangerous, or restricted materials
If unsafe or hazardous conditions are found, we may pause or refuse service until the issue is resolved.
8. Right to Refuse or Stop Service
We reserve the right to refuse, pause, or stop service if conditions are unsafe, unreasonable, illegal, or materially different from the information provided at booking.
This may include:
- Unsafe building conditions
- Aggressive or threatening behavior
- Illegal activity on-site
- Hazardous materials
- Excessive debris beyond the agreed scope
- No access to the venue
- No responsible contact person available
- Requests outside our professional cleaning scope
- Conditions that put our team at risk
If service is refused or stopped due to unsafe or inaccurate conditions, cancellation fees or partial service charges may still apply.
9. Cancellations and Rescheduling
Because event cleaning requires team scheduling, travel planning, and time blocking, cancellations must be made as early as possible.
Recommended policy for your site:
- Cancellations made more than 48 hours before service may be rescheduled without a cancellation fee.
- Cancellations made less than 48 hours before service may be subject to a partial cancellation fee.
- Same-day cancellations may be subject to a higher cancellation fee.
- If our team arrives and cannot access the venue, the service may be treated as a same-day cancellation.
- If the event date, time, or location changes, we will try to reschedule based on availability.
Final cancellation terms may depend on the booking size, staffing requirements, and written agreement.
10. Payment Terms
Payment terms will be provided in the quote, invoice, or booking confirmation.
Depending on the service, we may require:
- Deposit before booking confirmation
- Full payment before service
- Payment on service completion
- Invoice payment by a stated due date
- Additional payment for approved extra work
Late payments may result in delayed service, collection action, cancellation of future bookings, or additional charges where allowed by law.
11. Additional Charges
Additional charges may apply when the actual service requires more time, labor, materials, or resources than originally quoted.
Examples include:
- Larger event area than described
- Higher guest count than provided
- Excessive trash or spills
- Extra rooms or venue sections
- Delayed access
- Parking fees
- Loading dock delays
- Extended cleaning time
- Special venue requirements
- Last-minute schedule changes
- Additional cleaners requested on-site
We will make reasonable efforts to notify you before performing extra work that may increase the final cost.
12. Supplies and Equipment
Unless otherwise agreed, Event Cleaning Chicago may bring standard cleaning supplies and equipment needed for the confirmed service.
Some venues may require specific products, equipment, insurance documentation, or safety procedures. The customer is responsible for informing us of these requirements before the service date.
If the venue requires special supplies, equipment, permits, or disposal arrangements, additional charges may apply.
13. Satisfaction Policy
We aim to provide professional and reliable event cleaning services. If you are not satisfied with a completed service, you must contact us within 24 hours of service completion and provide details of the issue.
Where appropriate, we may review the concern and offer a reasonable correction, partial adjustment, or other resolution. We may request photos, videos, or venue feedback to understand the issue.
This satisfaction policy does not apply to issues caused by:
- New mess created after our team leaves
- Areas not included in the agreed scope
- Pre-existing stains, damage, or wear
- Venue conditions outside our control
- Customer failure to provide access or accurate service details
14. Damage and Pre-Existing Conditions
The customer is responsible for informing us about fragile items, damaged surfaces, special flooring, sensitive materials, venue restrictions, or areas requiring special care.
We are not responsible for:
- Pre-existing damage
- Normal wear and tear
- Loose fixtures
- Poorly installed items
- Unstable furniture or décor
- Stains that cannot be removed through standard cleaning
- Damage caused by guests, vendors, venue staff, or third parties
- Items left in trash areas or not clearly marked for retention
If you believe damage occurred during service, you must notify us as soon as possible and provide supporting details.
15. Lost or Discarded Items
Event cleaning often involves trash collection and removal from event areas. The customer is responsible for removing or identifying valuable items before cleaning begins.
We are not responsible for items discarded because they were left in trash areas, mixed with waste, placed in disposable containers, or not clearly marked.
Before post-event cleaning begins, please remove personal belongings, vendor items, décor, gifts, equipment, and valuables from the cleaning area.
16. Limitation of Liability
To the fullest extent permitted by law, Event Cleaning Chicago is not liable for indirect, incidental, special, punitive, or consequential damages arising from website use, quote requests, booking changes, cleaning services, delays, access issues, venue conditions, or third-party actions.
Where liability cannot be fully excluded, our total liability is limited to the amount paid for the specific service giving rise to the claim, unless otherwise required by applicable law.
Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.
17. No Guarantee of Specific Results
We work to provide professional cleaning based on the agreed scope. However, we cannot guarantee that every stain, odor, mark, spill, or surface issue can be fully removed.
Cleaning results may depend on:
- Age of the stain
- Type of material
- Surface condition
- Prior damage
- Cleaning limitations set by the venue
- Products allowed by the property
- Time available for service
We will use reasonable professional care, but we do not guarantee restoration of damaged or heavily worn surfaces.
18. Delays and Events Outside Our Control
We are not responsible for delays or failure to perform caused by events outside our reasonable control.
This may include:
- Severe weather
- Traffic delays
- Road closures
- Building access issues
- Venue restrictions
- Power or water outages
- Emergency conditions
- Labor shortages
- Acts of God
- Government restrictions
- Safety concerns
If such an issue occurs, we may reschedule, adjust the service time, or modify the service plan where reasonable.
19. Third-Party Vendors and Venues
Event Cleaning Chicago is not responsible for the actions, delays, damage, or decisions of third-party vendors, event guests, venue staff, security staff, property managers, or other contractors.
The customer is responsible for coordinating with the venue and confirming that cleaning services are allowed at the scheduled time.
20. Website Content
All text, images, graphics, logos, design elements, and website content on eventcleaningchicago.com are owned by or licensed to Event Cleaning Chicago unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.
21. Third-Party Links
Our website may include links to third-party websites or platforms. These links are provided for convenience only. We are not responsible for third-party website content, policies, services, or security.
Your use of third-party websites is at your own risk.
22. Privacy
Your use of this website is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, and protect information submitted through our website.
Recommended internal link:
Privacy Policy: /privacy-policy/
23. Changes to These Terms
We may update these Terms from time to time. When updates are made, the “Last Updated” date will be changed.
Your continued use of the website or services after updates means you accept the revised Terms.
24. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
Any disputes related to these Terms, this website, or our services will be handled in the appropriate courts located in Illinois, unless otherwise required by law.
25. Contact Us
If you have questions about these Terms of Service, please contact us:
Event Cleaning Chicago
Website: eventcleaningchicago.com
Email: [info@eventcleaningchicago.com]
Service Area: Chicago, Illinois and nearby areas
