Event Cleaning Chicago (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit eventcleaningchicago.com, contact us, request a quote, book an event cleaning service, or communicate with our team.
By using our website or submitting information through our forms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you contact us, request a quote, call us, email us, or submit a form on our website.
This information may include:
- Your name
- Email address
- Phone number
- Company or organization name
- Event venue or service location
- Event date and time
- Type of event
- Estimated guest count or event size
- Cleaning requirements
- Message or notes you choose to provide
- Any other information needed to prepare a cleaning quote or respond to your request
We only collect information that helps us respond to inquiries, provide quotes, schedule services, and deliver event cleaning support in Chicago and nearby areas.
2. Website Usage Information
When you visit our website, we may automatically collect basic technical and usage information, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website or search engine
- Approximate location based on browser or device data
- Website interaction data
This information helps us understand how visitors use our website, improve page performance, measure marketing results, and improve the customer experience.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your quote request
- Contact you about your event cleaning needs
- Schedule pre-event or post-event cleaning services
- Prepare accurate cleaning estimates
- Confirm service details, location, timing, and requirements
- Improve our website, services, and customer experience
- Send service-related updates
- Track website performance and marketing effectiveness
- Prevent fraud, spam, or unauthorized website activity
- Comply with legal or business obligations
We do not use your information for unrelated purposes.
4. Quote Forms and Service Requests
When you submit a quote form on our website, we may use your information to understand your event type, venue, cleaning scope, and preferred schedule. This allows us to provide a more accurate response and recommend the right cleaning service.
Submitting a form does not create a service agreement until we confirm availability, pricing, scope of work, and booking details.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve functionality, analyze traffic, and measure marketing performance.
Cookies may help us:
- Remember website preferences
- Understand which pages visitors use most
- Improve website speed and usability
- Track form submissions and conversions
- Measure advertising performance
We may use tools such as Google Analytics, Google Search Console, Google Ads, Meta Pixel, or similar marketing and analytics platforms.
You can disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. How We Share Information
We do not sell or rent your personal information.
We may share limited information only when necessary, such as with:
- Website hosting providers
- Email or form-management tools
- Analytics and advertising platforms
- Payment processors, if online payments are used
- Scheduling or customer-management tools
- Service partners or team members needed to complete your cleaning request
- Legal authorities if required by law
Any sharing is limited to what is necessary for business operations, customer communication, website performance, legal compliance, or service delivery.
7. Data Security
We take reasonable steps to protect the information you submit through our website. These steps may include secure website hosting, form protection, limited internal access, and standard website security practices.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.
8. Data Retention
We keep personal information only as long as necessary for the purpose it was collected, including:
- Responding to inquiries
- Preparing quotes
- Managing customer communication
- Completing event cleaning services
- Maintaining business records
- Meeting legal, accounting, or reporting requirements
When information is no longer needed, we may delete, archive, or securely store it according to our business needs and legal obligations.
9. Marketing Communications
If you contact us or submit a form, we may use your contact information to follow up about your request or provide service-related communication.
We may also send occasional promotional or service updates if permitted by law. You can opt out of marketing messages at any time by contacting us or using the unsubscribe option, where available.
10. Third-Party Links
Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our website and services are intended for adults, businesses, venues, event organizers, and individuals requesting cleaning services. We do not knowingly collect personal information from children under 13.
If we learn that information from a child under 13 has been submitted to us, we will take reasonable steps to delete it.
12. Your Privacy Choices
You may contact us to:
- Request access to the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communication
- Ask questions about how your information is used
We may need to verify your identity before processing certain requests.
13. Data Breach Notice
If we become aware of a data security incident involving personal information, we will take reasonable steps to investigate the issue and provide notices where required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of our website after updates means you accept the revised Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Event Cleaning Chicago
Website: eventcleaningchicago.com
Email: [info@eventcleaningchicago.com]
Service Area: Chicago, Illinois and nearby areas
